Refund & Returns Policy
This applies to items purchased from this site only.
We hope you’ll love every purchase you make from our website, but if you are not completely satisfied with your purchase, you can make a return or obtain a Return Voucher. Refunds are accepted ONLY on faulty items. All items that are include at the CLEARANCE section (items of previous collections) are NON-RETURNABLE.
Customers are responsible for shipping costs for returns.
Items MUST be returned within 14 days with their original tags attached and accompanied with the original receipt.
Items must be returned unworn, unwashed, undamaged, unused. Please see the tips below for keeping your items in returnable condition: SHOES: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoes boxes are an important part of the product presentation and must be returned undamaged, along with the shoes. SWIMWEAR: Please try on over underwear for sanitary reasons. Do not remove protective slip. TOPS AND DRESSES: Please be careful of makeup or deodorant rubbing off on the garment.
We reserve the right to refuse returns that are (1) shipped after 14-days grace period: (2) worn (3) altered (4) washed (5) or damaged in any way.
CYPRUS RETURNS:
Return Shipping is at the cost of the customer and is non-refundable.
To Return your product for an exchange:
- We recommend contacting our customer care team TEL: +35724665055 to ensure the desired sizing is in stock and will be placed on hold until the return delivery is arranged.
- You should mail your product to AKIS EXPRESS CHRISOPOLITISIS, LARNACA with the following details:
- COMPANY NAME: LUV BOUTIQUE
- TEL: +35724665055
In case you choose another courier method you will be solely responsible for the secure delivery to us the agreed timeframe.
The exchanged item will only be delivered after the return item is received and confirmed that it matches all return requirements, as stated above.
GREECE RETURNS:
We can arrange the exchanged pick-up GENIKI TAXYDROMIKI and charge you the same amount (€10 euro), which can be paid through a safe link sent to your email. Alternatively, you can send the undesired items with a courier company of your choice. In this case, we are not responsible to cover any delivery fees and you will be solely responsible for the secure delivery to us within the agreed timeframe. The undesired item(s) should be sent to the following address:
LUV BOUTIQUE
ZENONOS PIERIDES 1 , LARNACA 6023, CYPRUS
TEL: +35724665055
There are three ways where you can perform your exchanged:
Fill out return from online- CLICK HERE
Email us at sale@luveboutique.eu informing us about the exchange you wish to perform. Please ensure you provide us with the following:
- Your personal details (full name, telephone number, order number, delivery address)
- The details of the product you wish to return (code, color and size)
- The details of the product you wish to receive (code, color and size)
- Reason for your exchange
Give us a call +35724665055. Make sure you have collected all the above information for the exchange.
The undesired item(s) must be unused and in their initial state and condition (i.e. not worn, damaged, dirty etc) and in their original packaging. In case these terms are not met, the exchanged will not be accepted.
Please fill in the Return Order Form and enclose it along with the undesired item. Please ensure that the form include the correct details. In case you insert inaccurate contact details, we are not responsible for the unsuccessful completion of your exchanged.
Once we receive the undesired item, we will proceed with the new product delivery within 5 working days. We will email you a new tracking number.
If the new product is more expensive, the difference can be paid by payment link. If the new product is cheaper, a Return Voucher with the difference will be issued.
The Return Voucher will be valid for 14 days.
In case you wish to return a product and obtain a Return Voucher, please call at +35724665055 or send us an email to sales@luvboutique.eu with the following details:
- Your personal details (name, telephone number, order number and email)
- The details of the product you wish to return (code, color and size)
- Fill in the Return Order Form (found in your parcel or online here) and enclose it along with the undesired item.
Please check above for details about the exchanged procedure.
You will receive an email with your Return Voucher attached. You can redeem it online or in store within 14 days from the date issued.
The shipper must make all claims for packages lost or damaged in transit. Luv Boutique is not responsible for delays in shipping or delivery due to forces outside of our control such as weather. Luv Boutique does not assume responsibility for reimbursement or compensation if a return package is lost, stolen, or mishandled.